Shipping, returns, and warranty

Shipping

We provide domestic U.S. shipping nationwide for $4.99, with free U.S. shipping when the order subtotal is $24 or more after discounts and before tax. Production time and carrier transit time are separate. Tracking is provided when available. Backordered material may add 1–2 business days, and your order confirmation provides the latest production and shipping estimate.

Returns for non-custom signs or accessories

You may request a return of a non-custom Sign or non-personalized accessory for any reason within 14 calendar days after delivery. There is no restocking fee. For a change-of-mind return, you pay return shipping, and the original shipping charge is not refunded unless required by law. The item may be opened and inspected, but it must not be installed, altered, damaged after delivery, or materially used. Contact us before returning it, then ship the authorized return within 14 calendar days after receiving our instructions.

If a non-custom Sign or accessory arrives damaged, is incorrect, has a manufacturing defect, or does not match the accepted order, contact us with the order number and clear photos when practical. Please report damage, an incorrect item, or another apparent delivery problem within 14 calendar days after delivery so we can investigate promptly. This reporting period does not shorten the one-year limited manufacturing warranty or any rights that cannot legally be limited. For a confirmed error or covered defect, we pay reasonable return or replacement shipping and provide an appropriate remedy, which may include repair, replacement, a price reduction, or a refund.

Returns for customized signs or accessories

Customized or personalized Signs and accessories cannot be returned because of a change of mind, changed needs, customer-supplied errors, or another preference-related reason. We do not process preference exchanges for these items. Changes or cancellations may also become unavailable once production begins.

If a customized Sign or accessory arrives damaged, is incorrect, has a manufacturing defect, or was not produced to match the accepted order or approved proof, contact us with the order number and clear photos when practical. Please report damage, an incorrect item, or another apparent delivery problem within 14 calendar days after delivery so we can investigate promptly. This reporting period does not shorten the one-year limited manufacturing warranty or any rights that cannot legally be limited. For a confirmed error or covered defect, we pay reasonable return or replacement shipping and provide an appropriate remedy, which may include repair, replacement, a price reduction, or a refund.

One-year limited manufacturing warranty

Every Actually Useful Prints Sign includes a one-year limited manufacturing warranty beginning on the delivery date. It covers defects in materials or workmanship under the product’s stated normal use, including a failure to manufacture the item consistently with the accepted order or approved proof.

The warranty does not cover customer-approved wording, spelling, sizing, artwork, layout, or other content manufactured as approved; damage caused by installation, mounting materials or hardware, misuse, impact, abrasion, modification, neglect, improper storage, or unsuitable cleaning; exposure outside the product’s stated intended use; ordinary wear or gradual appearance change; or normal fused-filament fabrication characteristics that do not impair intended function, such as visible layer lines, start or seam marks, minor texture variation, small dimensional tolerance, or reasonable color and finish variation.

For a confirmed warranty claim, we will provide an appropriate remedy, which may include repair, remake, replacement, a price reduction, or a refund. We pay reasonable return or replacement shipping for a covered defect. Contact us with the order number, a description of the problem, and clear photos when practical.

Typical production turnaround time

Non-custom Signs are made to order. Typical production time is based on the total number of non-custom Signs in the order:

• 1–30 signs: typically ships in 2–3 business days.
• 31–100 signs: typically ships in 3–5 business days.
• More than 100 signs: Production timing is confirmed promptly for orders over 100 signs.

Customized and mixed orders are reviewed after payment. We will contact you if a question or revision is needed and confirm the applicable production estimate through your order record.

Changes & cancellations before an item ships

Contact us promptly if you need to change or cancel an order. If manufacturing has not begun, we will generally make the requested change or cancel and refund the unshipped order.

Changes or cancellation may no longer be possible after manufacturing begins. If we cannot produce an accepted order, we may request a revision or cancel and refund the unshipped order.