Terms for direct website orders

Orders and payment

Actually Useful Prints is an independent Colorado business offering made-to-order signs. Checkout shows the merchandise price, discount, shipping charge, and any applicable tax before payment. Stripe processes payment and shipping information; AUP does not receive full payment-card details. Website orders currently ship only to supported U.S. addresses.

A cart, estimate, design preview, or payment attempt does not require AUP to manufacture an unsupported configuration. Production begins only after payment is recorded and any required design, material, content, or feasibility review is complete. If an order cannot be produced as submitted, AUP may request a revision or cancel and refund the unshipped order.

Your content and approvals

You are responsible for the accuracy of names, wording, spelling, dimensions, and other information you submit, and for having the right to use submitted text, logos, images, and other content. Custom content must not be unlawful, infringing, deceptive, threatening, or unsafe.

When a proof or revision approval is required, production follows the latest approved version. Review the entire proof carefully before approving it. Design previews may vary from physical color, texture, scale, and appearance. Anyone with a shared design link can open it, so do not include confidential or sensitive wording.

Shipping, changes, and refunds

Production time and carrier transit time are separate. The order status and customer emails provide the latest recorded shipment promise and tracking details when available. Review the Shipping, Turnaround, and Returns policy for current timing and service rules.

If AUP cannot meet the promised shipping date, we will provide an updated date and the choice to accept the delay or cancel the unshipped order for a full refund. Contact AUP promptly to request another change or cancellation; changes may no longer be possible after manufacturing begins.

Problems involving a damaged, incorrect, or defective item will be reviewed for an appropriate replacement or refund. Made-to-order and personalized items are not ordinary change-of-mind returns after production. Nothing in these terms limits rights that cannot lawfully be waived.

Website use and changes

Do not misuse the website, interfere with its operation, attempt unauthorized access, or submit malicious files or code. AUP may correct errors, update future product options, limit quantities, or stop offering a product or configuration.

Changes do not alter an accepted order unless AUP and the customer agree or the order must be cancelled and refunded because it cannot be fulfilled. These terms are governed by applicable United States and Colorado law without limiting mandatory consumer protections. Contact actuallyusefulprints@gmail.com or use the Help & Support page with questions.